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Forum Discussion

ab769585's avatar
ab769585
Explorer | Level 4
3 months ago

I can no longer use the Dropbox for Outlook integration.

I have installed the dropbox plugin form outlook and initially it was working fabulously. Now when i try to save an attachment to dropbox from outlook it keeps asking me to sign in then get a blank b...
emails
Microsoft
Third Party Integrations
  • MattDbx's avatar
    MattDbx
    3 months ago

    Hi ab769585 and Sclapham,

    I'm sorry about the inconvenience this has caused you. Our team identified the root cause of the problem and has implemented a fix. The issue should now be resolved.
    Please don’t hesitate to reach out if you experience any further issues.

    Kind regards,

    Matt

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey ab769585, thanks for your post. 

 

To make sure I got it right, you had installed the Dropbox for Outlook plugin, and it got randomly removed from your Outlook email? Did this occur after any kind of update perhaps?

 

What do you see when trying to install it again? 

 

Finally, are you part of a Dropbox team by any chance? I’m asking in case your admin has restricted third-party integrations, which would also prevent you from using this plugin. You can find more details here.

 

Let me know what you find.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Thanks for checking, ab769585.

 

Can you let us know if you're also part of a Dropbox team and if it's possible that the team admin has restricted third-party integrations, like Nancy suggested?

 

If not, can you confirm that you have all the necessary system requirements, found here?

  • ab769585's avatar
    ab769585
    Explorer | Level 4
    3 months ago

    HI I have been informed that third-party integrations has NOT been restricted. 

     

    I have checked and believe meet all the requirements but what i cannot understand is why the addin does NOT show in outlook. 

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