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Forum Discussion

ab769585's avatar
ab769585
Explorer | Level 4
4 months ago

I can no longer use the Dropbox for Outlook integration.

I have installed the dropbox plugin form outlook and initially it was working fabulously. Now when i try to save an attachment to dropbox from outlook it keeps asking me to sign in then get a blank b...
emails
Microsoft
Third Party Integrations
  • MattDbx's avatar
    MattDbx
    4 months ago

    Hi ab769585 and Sclapham,

    I'm sorry about the inconvenience this has caused you. Our team identified the root cause of the problem and has implemented a fix. The issue should now be resolved.
    Please don’t hesitate to reach out if you experience any further issues.

    Kind regards,

    Matt

ab769585's avatar
ab769585
Explorer | Level 4

HI. I am not sure if this happened after an update - it may have. I have tried reinstalling the plugin and it confirms it has been installed. However when i open outlook and check addins there is no addin for Dropbox. 

When i try and save an attachment to dropbox, i get a login box appear that asks me to login to dropbox. I complete this and then the box that would normally show my dropbox folders does not populate and remains blank. 

I have checked my dropbox preferences and it is set to save to office. What else can i try?

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Can you send me a screenshot of the Dropbox preferences you’ve checked, so that I can have a look? 

 

I’d also like one more screenshot of what you see here.

  • ab769585's avatar
    ab769585
    Explorer | Level 4
    4 months ago

    HI  Nancy 

    Below are what i get when i try and save an attachment. 

    The second is the blank box i get after logging in. 

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey ab769585, thanks for the screenshots.

       

      If you try to do this from a different browser or a private browsing window, do you get the same behavior?

      • ab769585's avatar
        ab769585
        Explorer | Level 4
        4 months ago

        Yes happens with whatever browser is used. 

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