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Forum Discussion
Google Sheets & Slides crashes with Chrome browser
Hoping someone can help as Dropbox is saying this is a Chrome issue and can't resolve.
My company uses Dropbox for files. I open excel & powerpoint files from dropbox.com to google sheets & slides...
Nancy
Chrome: Version 100.0.4896.127 (Official Build) (arm64)
Mac OS: Monterey Version 12.3.1
Is this the app I should be connecting to dropbox? https://www.dropbox.com/apps/google_suite
How do I connect it to my dropbox? I click learn more and it goes to my dropbox home page. There is nothing to accept it or anything.
Nancy
Dropbox Staff
Dropbox StaffHi again, thanks for all the details you’ve sent. They really help!
Is it OK if I open tickets for both of you, so that we can investigate this further? I can message you to the email address that’s tied to your forum profile here.
Let me know if that’s alright with you.
Hey Nancy,
this would be awesome!
Sidenote: In Firefox it works fine
- Nancy
Great, JulianRauch! I’ve just logged a ticket for you, so please get back to me, when possible.
- Nancy
You’re all set, too, splouffe! When possible, please reply back to me in the same email thread, so that I can continue with the investigation.
Nancy or @Walter can you please provide support for me on this issue as well?
I had a ticket open last winter on this topic with Walter (Ticket #15635288), but it was never resolved. My business found temporary workarounds to the crashing issue during our busy season, but now really need to find a solution as it is unworkable!
Every time I open a Google Doc or Spreadsheet created in Dropbox, and then try to edit the document, Google Chrome crashes. I've tried most (if not all) of the troubleshooting suggestions. I can't recall if I unlinked and relinked Google -- but could use support doing that.
I'm also having issues with these docs in Safari. The browser there doesn't crash, but there are other glitches.
I've tried calling Dropbox support three times in the last week, with no callback. Please help!
Thanks,
Maggie
I am having the same problem for the last 2 days; it was working fine till 3 days ago! The google sheet doc in dropbox opens and it looks fine; but the moment you try to edit, it crashes Chrome. This is on Mac with the latest OS.
