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Forum Discussion

splouffe's avatar
splouffe
Explorer | Level 4
3 years ago

Google Sheets & Slides crashes with Chrome browser

Hoping someone can help as Dropbox is saying this is a Chrome issue and can't resolve. My company uses Dropbox for files.  I open excel & powerpoint files from dropbox.com to google sheets & slides...
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Google
Web
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey JulianRauch, thanks for joining the discussion!

 

Have both of you tried to disconnect the integration and re-connect it through the Connected apps tab on www.dropbox.com? You can also check our App Center. 

 

If not, please give that a shot and let me know how it goes.

splouffe's avatar
splouffe
Explorer | Level 4
3 years ago

Nancy  Is it really necessary to have the connect apps for it to work?  My google docs works with chrome, but sheets and slides crash in chrome. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    That’s necessary indeed, as this is related to the integration showing on your Connected apps page. 

     

    Also, something more I wanted to suggest is to open an incognito window from your Chrome browser, and access your Google Sheets/Slides. Do you experience the same behavior?

     

    Finally, what’s the OS version of your device, as well as the version of the Chrome browser you’re using?

     

    I'd like us to isolate this as much as possible to see what's going on. 

    • JulianRauch's avatar
      JulianRauch
      Explorer | Level 4
      3 years ago

      Hey Nancy,

      my chrome version is: Version 101.0.4951.41 (Offizieller Build) (arm64)

      Mac OS version is: Monterey 12.3.1. on an Apple Macbook Pro Max M1

      Thank you for your help!

    • splouffe's avatar
      splouffe
      Explorer | Level 4
      3 years ago

      Nancy 
      Chrome: Version 100.0.4896.127 (Official Build) (arm64)
      Mac OS: Monterey Version 12.3.1

       

      Is this the app I should be connecting to dropbox?  https://www.dropbox.com/apps/google_suite 

      How do I connect it to my dropbox?  I click learn more and it goes to my dropbox home page.  There is nothing to accept it or anything.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi again, thanks for all the details you’ve sent. They really help!

         

        Is it OK if I open tickets for both of you, so that we can investigate this further? I can message you to the email address that’s tied to your forum profile here.

         

        Let me know if that’s alright with you.

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