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Forum Discussion
file explorer not responding when opening excel or word from dropbox folder
I just purchased a new computer with Windows 10 Pro. For some reason when opening any Microsoft Office product from the dropbox folder, the file explorer locks up and doesn't respond. From my documen...
- Jay... Thanks for your response. Before you responded, I reinstalled the office 365 suite and it resolved the issue.
Jay... Thanks for your response. Before you responded, I reinstalled the office 365 suite and it resolved the issue.
Jay
Dropbox Staff
Dropbox StaffGlad to hear it’s working again! If you experience any further issues, let me know, otherwise, have a great Monday!
Hi, I have a user in my office experiencing the same issue. I have no problems opening the files. She has flickering video when opening Excel or Word docs from the Dropbox folder. When Dropbox is uninstalled she can open from the folder with no issues. Problem has persisted on 3 different computers, all Windows 10 Pro, and less than 1 year old. Would love some ideas.
- Walter
Why not have them log a ticket with our team so we can help them directly then summerb ?
They can submit a ticket through the following page:
https://www.dropbox.com/support
Happy Monday!
