We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
tonymc37
7 years agoNew member | Level 2
file explorer not responding when opening excel or word from dropbox folder
I just purchased a new computer with Windows 10 Pro. For some reason when opening any Microsoft Office product from the dropbox folder, the file explorer locks up and doesn't respond. From my documen...
- 7 years agoJay... Thanks for your response. Before you responded, I reinstalled the office 365 suite and it resolved the issue.
Jay
7 years agoDropbox Staff
Hi Tony, could you try quitting the Dropbox desktop application completely and try opening files while the desktop app is closed?
If the issue persists while the app is closed, then it could either be an issue with the files in the folder, or with how Word/Excel are reading them.
Keep me posted!
If the issue persists while the app is closed, then it could either be an issue with the files in the folder, or with how Word/Excel are reading them.
Keep me posted!
- tonymc377 years agoNew member | Level 2Jay... Thanks for your response. Before you responded, I reinstalled the office 365 suite and it resolved the issue.
- Jay7 years agoDropbox StaffGlad to hear it’s working again! If you experience any further issues, let me know, otherwise, have a great Monday!
- summerb6 years agoNew member | Level 2
Hi, I have a user in my office experiencing the same issue. I have no problems opening the files. She has flickering video when opening Excel or Word docs from the Dropbox folder. When Dropbox is uninstalled she can open from the folder with no issues. Problem has persisted on 3 different computers, all Windows 10 Pro, and less than 1 year old. Would love some ideas.
About Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!