You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

xalexiox's avatar
xalexiox
Explorer | Level 3
8 months ago

Excel for the web opens files in the Excel app on Android instead of the Dropbox website

Hi everyone, I have a problem with my tab s9+ and dropbox.

I generally use Excel for Web to edit .xlsx files located in my Dropbox space. If I install the Dropbox app on Android it asks me to install Excel to be able to edit those files. And so far everything is normal.

The problem lies in the fact that, once the Dropbox application has been installed, it is no longer possible to use Excel for Web even by accessing the file via browser. In practice, when you ask to open the file via Excel for Web, instead of carrying out this action, the tablet opens the Dropbox application, not allowing me to edit the file unless installing Excel on the tablet.

 

Do you have any suggestions on this?

 

Thanks everyone for the help

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for your post, xalexiox! Do you have any other browsers on your tablet where you can test this on perhaps?

     

    If the same issue persists there too, I’d like a couple of screenshots of what you see on your end, while using the Dropbox website/Excel for the web option.

     

    Keep me posted for any updates.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!