You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

bcdenman's avatar
bcdenman
Explorer | Level 4
12 months ago

Dropbox Sign Template Links

I'm on a Trial of the Essentials plan.  I can't find any place in the Interface to create a Template LINK (creating a Template no problem). The UI I have access to seems different than what is des...
Dropbox Sign
  • Hannah's avatar
    Hannah
    11 months ago

    Hey wjwtproperties, after looking into this further with our team, we just wanted to let you know that we do not currently support template links from within dropbox.com. 

     

    Template links are available to Dropbox Sign users on Essentials, Standard, and Premium plans.
     

    This means that you would need a direct Dropbox Sign subscription to be able to use template links and access the Sign website, e.g. Dropbox Sign Essentials, not Dropbox Essentials.

     

    I hope this clarifies things.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hey bcdenman! Hope you’re doing great.

 

The link you’ve provided lists the steps to create a template link on the Dropbox Sign website, and not Dropbox (via the Signatures tab). In general, this feature is available to users who have a Dropbox Sign account, and are on an Essentials/Standard/Premium plan. 

 

If you want, you can try logging in to Dropbox Sign from this page (or setting up an account via another browser), and follow the steps from the link you provided above to create a template link. 

 

Let me know, if you need further help.

  • bcdenman's avatar
    bcdenman
    Explorer | Level 4
    12 months ago

    Thanks for getting back to me.  When I try to login via the link/page you shared, it forces me back into Dropbox-->Signatures.  I can't seem to find any way to login to HelloSign more explicitly.

    How do I create a Dropbox Sign account that isn't also an overall Dropbox account so I can get to the native Sign interface and the feature I'm after?

    • wjwtproperties's avatar
      wjwtproperties
      Explorer | Level 4
      11 months ago

      Hello, I'm having the exact same challenge. Did you find a solution to make a template link?

      thank you

      WJWT

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hi wjwtproperties, welcome to our Community!

         

        Have you tried any of the steps my colleague, Hannah provided above? 

         

        If so, where exactly do you have an issue? Feel free to send us a few screenshots, in order for us to have a visual too. 

         

        Keep me posted!

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!