We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

AL25's avatar
AL25
Explorer | Level 4
2 years ago

Dropbox Sign Stuck on "Preparing documents..."

I'm trying to send a PDF for signature via Dropbox Sign. It is rather large - 130 MB and 192 pages. I have already uploaded it to Dropbox. Every time I try to set it up to be sent for electronic sign...
Dropbox Sign
FAQ
  • Jay's avatar
    Jay
    2 years ago

    Hi AL25, thanks for bringing this to our attention.

     

    It's possible that the file size is too large, as the maximum supported size if 40 MB or 500 pages.

     

    Are you able to reduce the size of the document to see if this helps?

     

    This will help me to assist further!

Ginamarie295's avatar
Ginamarie295
New member | Level 2
I have the same issue with a document that is only 1.8 MB, stuck on the “preparing your signed document page…” for about half an hour now.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Ginamarie295, could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

  • kbbio's avatar
    kbbio
    Explorer | Level 4
    2 years ago

    I have tried in various browsers (Chrome, Safari including incognito mode).

    Also, in case of troubling with the Wifi, I used a personal hotpot to see how it works.

    Somehow, nothing has worked so far with the signature service. (Indefinite preparing documents sign.)

     

    The file size is definitely under 2MB, didn't work on a word file, PDF file either.

    Please guide me what and/or how to solve the problem.

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi there kbbio - thanks for bringing this to our attention. 

       

      Since this issue persists across different browsers and on other networks, I'd recommend getting in touch with the team for further assistance. 

       

      You can reach out to the Dropbox Sign team through this form. 

       

      Let us know of any updates!

       

      • kbbio's avatar
        kbbio
        Explorer | Level 4
        2 years ago

        Yes, I requested a technical difficulty inquiry about the issue 2 days ago, but have not received any reply yet.

        Since this issue constantly disturbs our work-flow, I have searched the thread and posted a tag.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!