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Forum Discussion

jun yu's avatar
jun yu
Helpful | Level 5
2 years ago

Dropbox sign inconsistency

  Dropbox sign is showing inconsistency in the Signature folder and the designated returned signed document folder for same file.  Pic1 is showing the document still in progress in the d...
Dropbox Sign
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey jun yu, sorry to jump in.

 

Sometimes it might take a few minutes for the changes to appear on both pages, are you seeing the same inconsistencies today as well?

  • jun yu's avatar
    jun yu
    Helpful | Level 5
    2 years ago

    Thanks for the suggestion. There is no change.

     

     

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey jun yu! Hope it’s alright to jump in. 

       

      At this point, I’d recommend reaching out to our support team directly, so that they can look into this for you. 

       

      You can create a ticket with them from this page. After that, please send us your ticket number here.

       

      Thanks.

      • jun yu's avatar
        jun yu
        Helpful | Level 5
        2 years ago

        Thank you Nancy for the help! 

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