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Forum Discussion

jun yu's avatar
jun yu
Helpful | Level 5
2 years ago

Dropbox sign inconsistency

  Dropbox sign is showing inconsistency in the Signature folder and the designated returned signed document folder for same file.  Pic1 is showing the document still in progress in the d...
Dropbox Sign
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there jun yu, thanks for flagging this with us.

 

Could you forward us the whole URLs you're navigating to when on the pages shown in your screenshots? 

 

Also, are there any additional signers of the doc other than the ones shown in your 2nd screenshot?

 

Let us know more and we'll take it from there. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey jun yu, sorry to jump in.

     

    Sometimes it might take a few minutes for the changes to appear on both pages, are you seeing the same inconsistencies today as well?

    • jun yu's avatar
      jun yu
      Helpful | Level 5
      2 years ago

      Thanks for the suggestion. There is no change.

       

       

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey jun yu! Hope it’s alright to jump in. 

         

        At this point, I’d recommend reaching out to our support team directly, so that they can look into this for you. 

         

        You can create a ticket with them from this page. After that, please send us your ticket number here.

         

        Thanks.

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