We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

itsjustme1's avatar
itsjustme1
Helpful | Level 6
4 years ago

Dropbox Passwords app does not send notifications to allow new device

Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I...
Dropbox Passwords
Web
sts0111's avatar
sts0111
Helpful | Level 5

Same as above - when I try to use dropbox passwords on my laptop - it asks me to login and then opens this page:  chrome-extension://bmhejbnmpamgfnomla...
Which says: 
Check "chrome windows" for a notification

Let's make sure it's you and sync any passwords you already added.
We'll finish setting up after we get your approval on Chrome Windows. 

Did not get it?  Resent notification

 

But I never get a notification, ever.  I  have tried this for months and nothing.  Does anyone know where this supposed notification would go, where can I find it, access it?  Is there a way to make this work or is this just a buggy system that doesnt work with Chrome? 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey sts0111, sorry to see you're having this issue.

 

Is it possible to grab a screenshot of this message and attach it to your next reply here?

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!