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Forum Discussion

JC34's avatar
JC34
Explorer | Level 3
9 months ago

Dropbox Paper isn't working at all

Is there something wrong with Dropbox paper? All other items are opening except for the paper functions.
Dropbox Paper
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting this here, JC34! 

 

Can you send me a screenshot of what it is you see exactly when opening your Dropbox Paper docs? 

 

Besides that, are you able to share files normally? If you haven’t tried this after the issue occurred, I’d like you to create a shared link on your Dropbox account as a test, and let me know if it works properly. 

 

I’ll be able to isolate the issue, this way. 

 

Keep me posted for any updates.

JC34's avatar
JC34
Explorer | Level 3
9 months ago

Hello Nancy,

 

Now I am not allowed to share but here's the original error message. 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey JC34 - sorry to jump in here, but could you clear your browser's cache and/or try another browser, preferably with no extensions or plugins running and let us know if you still get the same error when accessing your Paper docs? 

     

    When you say you're not allowed to share, can you elaborate a tad for me please? Are you getting any particular errors? 

     

    If you're unable to create a shared link, your shared links might have been banned. That's why we're asking. 

    • JC34's avatar
      JC34
      Explorer | Level 3
      9 months ago

      Hi,

       

      The error says I'm suspicious for phishing.  How do I fix this.  Even in new browsers, after clearing cache I still have this issue.  I can save the Paper as a .pdf but why won't it work for me.  It is not working for my colleagues but not me.  Do I need to update my Mac?

       

      Thanks,

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        I see, thanks for clarifying that for me JC34 

         

        Would it be OK if I sent you an email to have a further look internally at this point? 

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