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Forum Discussion

thehoarder22's avatar
thehoarder22
Helpful | Level 5
2 years ago

Dropbox Paper freezes on Chrome.

For the past month, I cannot use my Dropbox Paper account in my Chrome Browser on my PC running Windows 11. Anytime I open Paper in Chrome, it immediately crashes Chrome and freezes the whole browser...
Dropbox Paper
  • Hannah's avatar
    Hannah
    2 years ago

    Hey irstm, it seems like I missed your message, my apologies!

     

    So, after some investigation, it would seem that Chrome users (mostly) on Windows may experience an issue with crashes or lagging in Paper. 

     

    Our engineers are aware and are working with the Chromium browser developers towards a solution. 

     

    In the meantime, you can untick all of the options in chrome://accessibility (chrome://accessibility/) or use Safari or Firefox.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

irstm, are you having this issue on your Chrome browser, as well? Have you also checked your browser for any possible plugins and updates?

 

thehoarder22, can you also check whether there are any pending updates on your Chrome browser that need to be installed?

irstm's avatar
irstm
Explorer | Level 4
2 years ago

Nancy 
Yes, I was using the most up to date chrome browser and it crashes even in incognito mode (with all plugins shut off). When I use Microsoft Edge, the website functions without an issue.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey everyone, thanks for reporting this to us.

     

    Can we send you an email, so we can look into this internally?

    • DanielUK's avatar
      DanielUK
      Helpful | Level 5
      2 years ago

      Yes. We would just like the problem resolved. Thank you.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Of course, Daniel, I just emailed you, so make sure to get back to me, when you have a chance.

         

        Thanks!

    • thehoarder22's avatar
      thehoarder22
      Helpful | Level 5
      2 years ago

      Yes of course!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks, thehoarder22! I just emailed you, so we'll continue from there. 

    • irstm's avatar
      irstm
      Explorer | Level 4
      2 years ago

      Hannah 

       

      Feel free to send me an email. It would be wonderful to have this issue resolved.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey irstm, it seems like I missed your message, my apologies!

         

        So, after some investigation, it would seem that Chrome users (mostly) on Windows may experience an issue with crashes or lagging in Paper. 

         

        Our engineers are aware and are working with the Chromium browser developers towards a solution. 

         

        In the meantime, you can untick all of the options in chrome://accessibility (chrome://accessibility/) or use Safari or Firefox.

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