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Forum Discussion

thehoarder22's avatar
thehoarder22
Helpful | Level 5
3 years ago

Dropbox Paper freezes on Chrome.

For the past month, I cannot use my Dropbox Paper account in my Chrome Browser on my PC running Windows 11. Anytime I open Paper in Chrome, it immediately crashes Chrome and freezes the whole browser...
Dropbox Paper
  • Hannah's avatar
    Hannah
    2 years ago

    Hey irstm, it seems like I missed your message, my apologies!

     

    So, after some investigation, it would seem that Chrome users (mostly) on Windows may experience an issue with crashes or lagging in Paper. 

     

    Our engineers are aware and are working with the Chromium browser developers towards a solution. 

     

    In the meantime, you can untick all of the options in chrome://accessibility (chrome://accessibility/) or use Safari or Firefox.

thehoarder22's avatar
thehoarder22
Helpful | Level 5

Disabled extensions & tried in incognito. Still happening.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

irstm, are you having this issue on your Chrome browser, as well? Have you also checked your browser for any possible plugins and updates?

 

thehoarder22, can you also check whether there are any pending updates on your Chrome browser that need to be installed?

  • irstm's avatar
    irstm
    Explorer | Level 4
    2 years ago

    Nancy 
    Yes, I was using the most up to date chrome browser and it crashes even in incognito mode (with all plugins shut off). When I use Microsoft Edge, the website functions without an issue.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey everyone, thanks for reporting this to us.

       

      Can we send you an email, so we can look into this internally?

      • DanielUK's avatar
        DanielUK
        Helpful | Level 5
        2 years ago

        Yes. We would just like the problem resolved. Thank you.

  • thehoarder22's avatar
    thehoarder22
    Helpful | Level 5
    2 years ago

    No pending updates. Exactly the same as @irstm, works perfectly on Microsoft Edge.

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