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Kerber0s42's avatar
Kerber0s42
Explorer | Level 3
11 months ago

Dropbox Outlook Integration

Hello, I'm attempting to assist a user with an issue I've not seen before. She relies on the Dropbox Outlook Integration app (Dropbox for Outlook (microsoft.com)) I cannot find any configuration opti...
Microsoft
Third Party Integrations
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Kerber0s42, thanks for bringing this to our attention.

 

Does the system meet the minimum requirements for the Outlook integration according to this page?

 

This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Are there any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

  • Kerber0s42's avatar
    Kerber0s42
    Explorer | Level 3
    11 months ago

    No, there is nothing explicitly blocking dropbox domains in any of the security configurations. Access Dropbox via browser or app works fine, its just when attempting to attach from Dropbox within Outlook.  Note that saving attachments to Dropbox in Outlook does work.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Thanks for the info. I'd recommend the user contact support team directly in order to investigate this matter in more detail.

      • Kerber0s42's avatar
        Kerber0s42
        Explorer | Level 3
        11 months ago

        I'm from the MSP that supports the user and her company, she's not very technical so I'm acting on her behalf and have remote access to her computer. Hope can I get more support on this issue?

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