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Forum Discussion
Dropbox keeps asking me to install Word even though it’s already installed.
All of a sudden Dropbox tells me to install Word when I try to open my Word document in Dropbox for iPad. I already have Word installed! The only options I have are to tap “Install” (which takes me t...
Hi all, I just wanted to mention that we heard back from the team and this should be resolved now.
Let us know if anyone is still having issues with this!
Hi Megan,
Here are some screenshots as you requested. I uninstalled the Dropbox app completely and reinstalled it. As before it worked as expected for awhile (2-3 days/10-12 openings of my document) and then reverted back to asking me to install Word. Here are the screens that pop up.
Thanks for the assistance!
Initial prompt:
Tapping 'Install' opens App Store where you can see Word is already installed:
Tapping 'Done' closes App Store and displays this page. The blue square just keeps spinning, never "completes":
P.S. I removed the "Accepted as Solution" mark from the earlier post, since it turned out to only be temporary.
Walter
Dropbox Staff
Dropbox StaffHi all, I just wanted to mention that we heard back from the team and this should be resolved now.
Let us know if anyone is still having issues with this!
Mine appears to be fixed too
Thank you
- Mine is fixed as well. Thanks to the crew at drop box for addressing the issue!
Hi,
I just wanted to give you feedback on this issue.
The Excel app issue is fixed for me as well - Dropbox now opens Excel files properly.However, if a user only has the Microsoft 365 Office unified app (Excel, Word, PowerPoint) installed and not the separate Excel app, it doesn’t open the unified app.
I would say this ticket is closed related to Excel.
A big thank you to the DB team and community members/moderators.
Regards,
Karl
Thank you all for your help in this! I'll let you know if it crops up again.
Was this ever resolved for Android? See a lot of talk about apple but no android. I have the exact same problem. MS Office 365 installed on android and every time I try to open an encrypted document on DB I get errmsg "file type not supported, couldn't download file. Please try opening in a open in another " and the option to "open with", I click the "Open With" button and select Open with "Microsoft Word" and the next screen I see is I have to install Microsoft Office Word.
I already have MS office 365 installed. I have uninstalled ms office and drop obox and reinstalled both on. problem still there
tia, steve
- Mark
Super User II
Hi mooerss
What versions are installed? Of Dropbox and Android.
Its important to remember that Office 365 is not Word - the Word that its looking for. Its a totally separate program that contains all of them. There are still quite a few issues across all apps of software not detecting this correct.
