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Forum Discussion

ben_galaxy's avatar
ben_galaxy
Explorer | Level 4
2 years ago

Dropbox keeps asking me to install Word even though it’s already installed.

All of a sudden Dropbox tells me to install Word when I try to open my Word document in Dropbox for iPad. I already have Word installed! The only options I have are to tap “Install” (which takes me t...
Microsoft
Microsoft Office
Mobile
Third Party Integrations
  • Walter's avatar
    Walter
    2 years ago

    Hi all, I just wanted to mention that we heard back from the team and this should be resolved now.

     

    Let us know if anyone is still having issues with this!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Thanks for the info, JohnKMcHenry, MDW 123, could you contact the support team directly in order for them to investigate this matter further?

JohnKMcHenry's avatar
JohnKMcHenry
Explorer | Level 4
2 years ago

Jay,

 

Thank you, I have submitted to CS.

Thanks for your support!

 

Regards,

Karl

A Longtime and Happy Dropbox user!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey JohnKMcHenry - sorry to jump in here, but could you share your ticket ID in order for us to look it up in our system? 

     

    Thanks a bunch, Karl!

    • JohnKMcHenry's avatar
      JohnKMcHenry
      Explorer | Level 4
      2 years ago
      Walter,
      Ticket #21891774

      Regards,
      Karl
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Awesome JohnKMcHenry! 

         

        Thank you, I located your ticket, and also passed my comments there. If you need anything else, don't hesitate to let us know!

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