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Forum Discussion

AntonioC's avatar
AntonioC
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Dropbox app for Android causing high battery usage

Hi there, I’m Antonio, a member of the Dropbox Mobile team. We’ve discovered an incompatibility issue between Dropbox’s app and Android OS that led to higher-than-normal battery usage on Android phon...
FAQ
Mobile
Third Party Integrations
  • weilhuiz's avatar
    weilhuiz
    7 years ago
    Hi Alan, the main release of v76 will be rolled out 100% on this Wed. v78 will follow 2 weeks after that.
  • Jay's avatar
    Jay
    7 years ago

    We’re glad to hear about this. We’d recommend that if any users still experience battery issues to contact our team directly so we can investigate this matter on an individual basis.

dbeato's avatar
dbeato
Icon for Super User alumni rankSuper User alumni

Do you upload a lot of files to Dropbox from other devices? Do you have any folders syncing to your mobile? But again your system information (Mobile Phone Model, OS information and Dropbox information) is important for us to help you.

megawhite's avatar
megawhite
Collaborator | Level 8
8 years ago

In addition the the info I just provided, phone is Galaxy Note 3.

 

I do have a number of folders, probably less than 100.  A few thousand files probably.

 

Again it uses a lot of battery even when I make no changes to files or folders.

 

Can I upload a screenshot of power management?  I can only seem to link to an image with the insert/edit image button.

 

Thanks.

  • dbeato's avatar
    dbeato
    Icon for Super User alumni rankSuper User alumni
    8 years ago

    Yes, you can upload the screenshot so we can see the results.

    • megawhite's avatar
      megawhite
      Collaborator | Level 8
      8 years ago

      How do i upload a file?

      • dbeato's avatar
        dbeato
        Icon for Super User alumni rankSuper User alumni
        8 years ago

        On the Reply click as below and upload the image:

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