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Forum Discussion

Stewart TAS's avatar
Stewart TAS
Explorer | Level 3
10 months ago

Dropbox and opening files in Word Office 365 - I get a white box and no ability to authorise

So this is driving me crazy 🙂   Running Ipads using JamF and Securly.   Just recently some users not all are unable to open Word / Exel etc documents from dropbox ipad application (latest ve...
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Stewart TAS's avatar
Stewart TAS
Explorer | Level 3

Ive done multiple tests and it could be related to IOS version 17.3 - Dropbox version latest.

 

Users who can authenticate against Word (microsoft) are running IOS 16.6

 

Im testing on my personal  Ipad running 17.3 with no Securly or firewall settings and it opens up the authenticator window, can see the actual box to authenticate in this case but it freezes the O365 application, kills it.

 

Im trying to get older ipads running 16.6 to test further, most have been upgraded.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi from me too, Stewart TAS! Let us know once you've got more updates, to see if there's something else we can suggest on our end.

  • rmg9p's avatar
    rmg9p
    New member | Level 2
    9 months ago

    Nancy, you folks at Dropbox should already have an answer for this and not wait for someone to try to figure this out. Not being able to open Dropbox files directly in Word on iPad Air is a problem for many of your users.  

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey there rmg9p, thanks for posting!

       

      Could you please let me know more about this? Do you get any specific errors when trying to open files directly in Word? 

       

      Have you fully updated your device's OS and the version of both our mobile app installed on your iPad and the MS Word app? 
       

      Let me know more, and we'll take it from there!

      • Clive Beardmore's avatar
        Clive Beardmore
        New member | Level 2
        5 months ago

        For me it seems like I am in a circle.  iPad OS 17.5.1 and Dropbox App at 382.2

        Cannot get Dropbox files to open in Office 365, both fully licensed and used to work seamlessly together (for years!).

        I keep being asked to authorise, including 2FA, but then end up being asked to log into Dropbox again.  The handshake is broken.

        Same situation on iPhone and iPad so unlikely to be just iPad related.  Very frustrating.

        I have seen a suggestion to delete and reinstall Dropbox. Do you believe that is a potential solution?

        I look forward to hearing from you.

        Thanks Clive

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