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readydesk's avatar
readydesk
New member | Level 2
3 years ago

Documents stored in Dropbox are automatically deleted when changing Salesforce 'Case' owner

We are using the Dropbox for Salesforce integration.  Our customer service agents create support 'Cases' in Salesforce.  We have accompanying documents that are a part of that support case which are ...
Third Party Integrations
_Stefan's avatar
_Stefan
Explorer | Level 3

When we change case owner in SF for a case where we have documents saved in Dropbox, all documents in dropbox under that case disappear.

_Stefan's avatar
_Stefan
Explorer | Level 3
7 months ago

Hi iam using Dropbox for Salesforce package. When we change case owner in SF for a case where we have documents saved in Dropbox, all documents in dropbox under that case disappear.

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