You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

readydesk's avatar
readydesk
New member | Level 2
3 years ago

Documents stored in Dropbox are automatically deleted when changing Salesforce 'Case' owner

We are using the Dropbox for Salesforce integration.  Our customer service agents create support 'Cases' in Salesforce.  We have accompanying documents that are a part of that support case which are ...
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey readydesk, sorry to hear you're having issues with this.

 

Can you please clarify if you're a team member or the team's admin and if you've been through the Help Center articles I linked to?

 

Have you maybe reached out to our Support team about this? If so, please share your ticket ID so that I can look it up in our system too.

 

Thanks!

 

 

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