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Forum Discussion
Connection with Epson Printer just randomly stopped
Hi All,
Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;
I have already carried out the fo...
It seems that Epson fixed the issue on their end:
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
Thank you for using our products regularly.
We apologize for any inconvenience caused to our users.
An issue occurred that made Dropbox unavailable during the following times.- From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
Jay
Dropbox Staff
Dropbox StaffHi Jay,
Thanks for coming back to me. Unfortunately Epson gave the same answer as you. "It's not us."
It is not an app, it is a printer scanning to drop box and the connection is setup via an online website of theirs called Epson Connect. The website allowed me to make and authenticate a new connection to drop box. This tells me that Epson seems to have no problem "seeing" drop box but as per the error message it seems drop box is not letting the scanned document in.
It really frustrates me when something works on multiple times a day for days and days on end then just stops !
Also frustrating when one party says it's not us it's them and vicer versa.
I can also see someone else is having the same problem.
- Walter
Hey AST2 & RW71 - sorry to jump in here, but could you let us know if you've tried disconnecting the Epson's integration from your connected apps tab and re-connecting it anew if it's listed there?
Also, have you tried rebooting your computer, printer and internet router since you first noticed this?
tried all of that and no luck
I've got the same issue and need advice on how to sort it out. It makes dropbox much less useful if I can't upload scans
I also have the same problem. I have two printer/scaners connected to Dropbox from different locations. Both are not working.
I recommend the following:
a) It's in the best interest of Dropbox to engage directly with Epson and Brother to resolve this integration issue. Given that multiple users are experiencing similar problems with Dropbox integration across different printer brands, collaboration between Dropbox and these companies would likely lead to a faster and more effective solution.b) As a workaround, I've successfully resolved the issue by utilizing ONEDRIVE and GOOGLE DRIVE to open folders, which have been functioning smoothly for me.
c) I look forward to hearing from Dropbox as soon as this issue is resolved. It's important for users to stay updated on progress and eventual solutions to ensure a seamless printing and file management experience.
Hey Jay,
This still seems to be an issue for lots of users. I really don't think it is the third party apps issue.
Any thoughts/fixes ?
BenDBXCommunity Manager
Hi Everybody,
Thanks for bringing this to our attention. I've flagged this issue with our Engineering team to take a deeper look. We'll let you know when we have more information to share.
Thanks,
Ben
Hey Ben,
Any update ? Most of us are now looking down the barrel of three plus days of re-work. Would really like it not to be four days. There is no doubt you guys tried to fob this off initially. See early posts from your team. And it looks as if it has cost you users. It would be great if you accepted responsibility and got a fix in ASAP so as not to cost us all more money. Any update would be greatly appreciated.
Jay,
I am having the same problem with my Epson RR-600W scanner, which also uses Epson Quick Connect. And I have tried the troubleshooting steps you suggested and they did not work.
I have been having the same issue and receiving this same message. For me, this started this evening. I have also tried everything similar to that mentioned by AST2.
Thank you for using Epson Connect Scan to Cloud.
Your scan data was received, but not transferred to Dropbox.
Product name: WF-4830
Display name: Dropbox
Destination: Dropbox : /EpsonScan
Received Date/Time: 05/02/2024 19:42:22 EDT
CAUSE:
An error occurred during communication between Epson Connect and Dropbox.
SOLUTION:
Try your scan again later. If it still fails, contact Dropbox support or Epson.
This e-mail was sent automatically. Do not reply to this e-mail.
