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Forum Discussion

JLowder's avatar
JLowder
Helpful | Level 6
5 years ago

Can't login to Google from Dropbox (desktop)

When I try to open a Word file housed on Dropbox using Google Docs, using the Open drop down menu at the upper right, I am directed to the Sign In To Continue screen for Google, but when I hit the Si...
Desktop
Google
Microsoft Office
Third Party Integrations
  • Fiona's avatar
    Fiona
    5 years ago

    Thanks for reporting this issue JLowder! 

    Please post a screenshot of the freezing screen, for me to understand exactly where the problem is. 

    Let's troubleshoot some more on your browser. :gear:

    1. Try following the same steps in an incognito window/private browsing mode. Firefox incognito. :sunglasses: 
    2. Clear your browser's cache. 
    3. Restore your browser to its default settings and disable any browser plugins.
    4. Try another browser to see if you get the same behavior. 

    Keep me posted!

JLowder's avatar
JLowder
Helpful | Level 6

 

Here's the screen shot, Fiona. This is where I end up after selecting Google Docs from the Open dropdown menu in the upper right when viewing the document in Dropbox I want to edit.

I tried getting into Dropbox and accessing the document incognito. Logged in to Dropbox. Called up the document. Selected open in Google Docs from dropdown menu. I was sent to the usual login page (image above), but this time when I clicked on Sign In, the Google login for user name and then password came up. After I entered the password, however, it kicked me back to the login screen copied above.

Cleared the Firefox cache. Same thing as with accessing things incognito. The Sign In button worked, but filling in user name and password brought me back to the screen copied above. If I try to Sign In again, the screen blips but stays on the same page.

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
5 years ago

I see. :slight_frown:

Please let me know if you have restored the browser to it's default settings as well. 

  • desRC's avatar
    desRC
    New member | Level 2
    5 years ago

    I am also having this problem. Have tried different browsers and resetting browser settings. Window 10/Chrome

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago
      Hey desRC, thanks for taking the time to fix this; let’s see what we can do here. 
       
      I’m wondering if you’ve confirmed all the details listed by the OP on their first message. Are you seeing the same thing happening for all Word files or only some? 
       
      To use Dropbox for G Suite, the email you use for your Google account must match the email you use for your Dropbox account, so it would be great if we started from there. 
       
      Give me a nudge when you’re ready to continue looking into that!
      • JLowder's avatar
        JLowder
        Helpful | Level 6
        5 years ago

        For the Firefiox issue I was having, the solution seems to be disabling Privacy Badger on Dropbox. That is allowing me to get past the Sign In screen to Google Docs.

        Thanks for all the help!

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