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Forum Discussion
Cannot open Google Sheet document on the Dropbox website
Hello all -
I have a Google Sheet that i created several months ago. I have been using it (updates) several times a week. Today, I am no longer able to open the google sheet. I keep being direct...
Turning off the DuckDuckGo Chrome extension has allowed my files to load. I'm guessing the latest Chrome update is causing this error. I'm sure they don't like not being able to track everything.
Even when moved or downloaded these files don't open, they were created in Dropbox. So I end up back at the log-in to Google screen.
Turning off the DuckDuckGo Chrome extension has allowed my files to load. I'm guessing the latest Chrome update is causing this error. I'm sure they don't like not being able to track everything.
Wow, disabled my duck duck go extension and voila! I can now edit docs and no more annoying "sign in" prompt. you're awesome thanks so much!
This is happening to me too, I've tried different browsers, different computers, and I cannot view or create google documents. I don't have the extension mentioned here and I have never installed it, please dropbox I need support from somebody as I urgently need to access my information.
- Walter
Dropbox Staff
Hey Beelphegor, sorry to hear you're having issues with this.
Could you try disconnecting the G-Suite integration from your account's Connected Apps tab and re-connecting it anew though the App Center?
That's very helpful, I will try that!
Disabling the Duck Duck Go extension worked for me.
Thank you so much for suggesting that!
(Obviously, I would prefer to keep it enabled, but at least now I know what the problem is)Hi ColdOatmeal and CW11
I wasn't tracking this post for a couple of days, but thanks for the possible solution. I had Duck Duck Go installed before, but I thought I had removed or disabled that extension. Maybe not!
I will try that and if it works, at least i can get to my files again.
thank you!
I am having the same issue with not being able to open files in Google Drive. It says to "Start session" but won't let me proceed further. As the problem was an extension in this solution I tried disabling extensions, however this has not worked.
Anyone have any clue?
