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Forum Discussion
Cannot open Google Sheet document on the Dropbox website
Hello all -
I have a Google Sheet that i created several months ago. I have been using it (updates) several times a week. Today, I am no longer able to open the google sheet. I keep being direct...
Turning off the DuckDuckGo Chrome extension has allowed my files to load. I'm guessing the latest Chrome update is causing this error. I'm sure they don't like not being able to track everything.
I have been having the exact same issue since yesterday (04 July 2022)
Every time I try to open a document it tells me I need to sign in to Google, even though I'm already signed in.
"Sign in to continue
You need a Google account to access Docs, Sheets or Slides"
I've tried signing in and out.
I've tried clearing my cookies and caches.
I've tried opening any document in Google Docs using different browsers including Safari, Google Chrome, and Firefox.
I've tried reinstalling all my browsers.
I have allowed third-party cookies.
I am at a loss as to what I should do.
This isn't the first time something like this has happened, please can Dropbox provide a solution!
Glad to know that i am not alone. But too bad for us and everyone else that might be suffering through this same issue.
Hopefully Google/Dropbox support can help soon. I am at a loss too...and without my study document, i am toast.
I completely agree
Have you had any success contacting them via email or using their chat function?
I'm waiting for a reply to my email. The live chat doesn't seem to be working for some reason.I am not sure how to get help via any channel/medium. I looked at the "Contact Support" page, but there are only options for Community Help and the chatbot. I tried the chatbot, but it is extremely rudimentary. It can only answer basic questions. If there is an actual support chat, then I don't know about that.
Update: But to hopefully save myself from this again, I am downloading all of my documents/files from Dropbox. I am going to move them all to Apple iCloud or maybe just my own aws s3 bucket.
Even when moved or downloaded these files don't open, they were created in Dropbox. So I end up back at the log-in to Google screen.
