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Forum Discussion

erlend w.'s avatar
erlend w.
Helpful | Level 6
2 years ago

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Android
Error Messages
G-Suite
Google
Mobile
  • BenDBX's avatar
    BenDBX
    12 months ago

    Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

DAVEN L.'s avatar
DAVEN L.
Helpful | Level 7

Hi,

 

Finally it is able to ! This sentence " if you look down to find Dropbox do NOT tap on THE LABEL "Dropbox" there but on the ARROW just to the right of the word Dropbox." has been left out thats why I keep unable to attached any files. Thanks for the help!

Metro Condo's avatar
Metro Condo
Helpful | Level 6
11 months ago
Hi Daven,
So glad! Appreciate you letting me know!

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