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Forum Discussion
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to
But why would we want to share files by starting with the Dropbox app? We've always been able to work from Gmail which is where the communication is going on.? And I suspect that when you be again with the Dropbox app the file is first downloaded to our phones and eventually fills up our phone storage. What has changed so that the original system that worked so smoothly does not work anymore? Please drop box Can you at least explain this?
If you all look through this thread, a solution was provided a long time ago. You click the arrow next to the dropbox folder rather then the folder itself. Works like a charm.
- What arrow, I don't have an arrow, this problem persists.
- You click on the paperwork to attach. If that takes you to a screen where dropbox is at the top, you have to go up a level to get to the correct place. Click on the hamburger at the left of the title. This takes you to the "open from" menu with various folders (depending on how your phone's internal storage is set up.... this is what uwt called the "root folder list.") under the title. Scroll down to "dropbox," you will see a vertical dividing line and, on the right off that, the little box with the arrow in it, that everyone is talking about. Click on that little box/arrow. It will take you to your dropbox contents, with checkboxes on the right off the file names. Check the box, you get a "one selected" message at the top off the screen. Click the check mark at the top right off the screen, your come will be attached to the email.
I don't see a way to attach snapshots here, sorry !- Edit: click on the paperclip to attach. If that takes you to the screen titled "dropbox," you must click on hamburger to the left of the title - that takes you "up a level."
- When you go to attach go to the root folder list of: gallery, onedrive, dropbox, google drive, etc.
To the right of each is an arrow. Click that instead of the word dropbox. I have a Samsung phone.- Take a snapshot please. I don't have any arrows
