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Forum Discussion
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to
Hannah
Dropbox Staff
Dropbox StaffHey VickiBurbank and c4l1n, sorry to see you're having this issue.
Have you tried uninstalling and reinstalling both the Gmail and Dropbox apps, to see if that helps?
Keep me posted.
Yes Hannah we have tried reinstalling both the Dropbox app and the Gmail app on our Android phones. Last spring somehow magically the problem went away after weeks of frustration. But now in the fall it has reappeared. After a decade of using Dropbox with tens of thousands of files, I'm considering switching to Google Drive where the attachment with the paper clip work seamlessly. By the way, as I'm sure you've heard when we start with the Dropbox app on our Android phones and choose share, it attaches to Gmail with no problem. It's only when we start with the Gmail, which of course is the normal place you start, and try to attach with the paper clip from Dropbox on our phones that it fails to attach. So far the cumbersome work around has been to ask Dropbox to save the file on our phone and then attach it manually from the phone. This is simply unacceptable as our phones will fill up with large files very quickly. Please please please do something about this!
