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erlend w.'s avatar
erlend w.
Helpful | Level 6
2 years ago

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Android
Error Messages
G-Suite
Google
Mobile
  • BenDBX's avatar
    BenDBX
    12 months ago

    Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

Calvin2DBX's avatar
Calvin2DBX
Icon for Dropbox Staff rankDropbox Staff

Hi Me420,

 

Thanks for reaching out on the Community!

 

It sounds like you already tried steps to resolve the issue with Adobe and Google for the PDF files, but I'm sure we can get to the bottom of it.

 

Let's be sure you can find the file in the Dropbox mobile app — if it's not installed, you can find it at the app store on your phone.

 

Tap the three dots to the right of the file in the Dropbox app, choose "Share", then "Send a copy of the file", and choose the Gmail app, to add it as a regular file attachment.

 

Also, does the file open correctly in the Adobe Acrobat Reader, if you choose "Open with.." from the Dropbox app?

 

Email apps have a size limit for attachments, so if you find you're hitting that, you can send a link to it, on Dropbox, from the "Share" menu, instead. 

 

Keep me posted with what you find!

Me420's avatar
Me420
Helpful | Level 5
2 years ago
The files work great using Dropbox and Adobe or Microsoft apps. However, when I'm in my gmail application, it's the Gmail app that's not letting me attach the files from Dropbox on this pixel phone.
  • Calvin2DBX's avatar
    Calvin2DBX
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Me420,

     

    Thanks for confirming!

     

    OK, so, even though there's no way for  Dropbox to control anything that's happening from within the Gmail app side, there's one more thing I'd like to rule out.

     

    If you go to your Dropbox account settings, you can check the "Apps" section, here: https://www.dropbox.com/account/connected_apps 

     

    Also, be sure to check the Dropbox App Centre in case you need to connect our Google account there, too: https://www.dropbox.com/apps/gmail 

     

    Let me know if you don't have the Gmail account showing up as connected there.

    • Me420's avatar
      Me420
      Helpful | Level 5
      2 years ago
      Yes, Microsoft Integration Dropbox has permissions there.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Me420, could you clarify exactly what is happening step-by-step when trying to attach a file? Is it only for PDF files?

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