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Forum Discussion
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to
The Android problem seems to be with the Gmail App and Dropbox.
I have a workaround to use Outlook on my Android, I now can attach Dropbox files using Outlook.
Try another email app like Outlook on your Android while the Dropbox team gets this issue resolved with Gmail.
Hope it works!
Sam DBX
Community Manager
Community ManagerHi all, thanks for your answers.
Yes, our team is looking at the Gmail attachment issue (specifically for Android).
I will update everyone as soon as we have news.
Thank you!
- I have an only slightly annoying workaround here:
When i go to attach a file, it takes me to the connected Dropbox, there is a square of little arrows on the right. When i click a file name, it starts to attach, but then i get the "can't attach" message. Same problem everyone is having, which started for me maybe 2 weeks ago.
If i click on the top-left hamburger instead of the desired file, i go back to the "open from" menu. Dropbox is a choice. If i click on the left side of the choice, it takes me back to the previous Dropbox. **But if i click on the RIGHT side, ** after the small vertical bar, on the little box with the arrow in it, it takes me to a different Dropbox menu, where i can SELECT the file i want by clicking a BOX next to the filename, then click the check mark at the top after the selection. The program says "downloading" (not to the download folder, but i don't know where) and attaches the file to the email. Send and done.
I'm sure the file gets downloaded somewhere, so that this solution is the same as first downloading the file and then second attaching it to the email, but it automatically attaches, i don't have to search or open another directory.... so this is good enough for me. - Thanks Larry, it works but surprised a big company like this doesn't have a quick way of contacting Google and getting it sorted out within 24 hrs. Kind of gets me worried about if something more serious happened
- The burgers they just refer to the 3 horizontal lines in the top left I believe. So when you are in email and click attach > burger (3 horizontal lines) > scroll to where you have drop box > click to to the right side of the dropbox link where there is a little triangle, instead of clicking on the word Dropbox or logo. That's what works for me
- After the paper clip for me. I click the paper clip > burger (3 horizontal lines) scroll down to the Dropbox folder > click on the right side of Dropbox logo
- Paper click > attach files > scroll down to the Dropbox folder > click the right side of Dropbox log which is a little arrow logo
- Unfortunately none of these suggestions work for me
- Thank you! That workaround worked for me too! The developers need to pin this response to the top of this thread for all to see!!!
I use the same workaround. Discovered by accident.
- Thanks Larry!!!!! I'll do this until they fix the problem
- Thanks, Larry. Works like a charm!
