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Forum Discussion
"A JavaScript error occurred in the main process"
Initially Capture was working on a Windows 10 laptop, then I believe that the user attempted a reinstall of Capture without realizing it, and now the laptop is unable to run Capture: Javascript erro...
Hello all,
We released a fix for this issue on July 6th, 2023 in v103.9.0 of Capture. For anyone who experienced this issue before that date, please try installing Capture again from https://www.dropbox.com/capture 🙂
I am having this same problem when trying to launch Dropbox Capture for the first time. It has never run successfully. The Dropbox app is installed on this system and works fine. Windows 10 Pro.
Megan
Dropbox Staff
Dropbox StaffHi James_GT_22, I'd be happy to help!
It might sound trivial, but have you tried re-starting your device, by any chance? What happens if you try to uninstall the app, then re-install?
Let me know more!
I encounter similar issue with this. I'm using mac but still on sierra 10.12.4. I've tried uninstall and re-install the app, but same error still occured. Anyway to fix this?
- Walter
Hi there timecapsuleid, sorry to hear you're having issues with this.
Could you maybe update your computer's OS version and try again?
Let us know if you're still getting the same error.
Hello. One of our computers is having the same issue. It's been updated to the latest version of Windows 10 with all the recent security updates. I have rebooted many times, I have uninstalled, rebooted, reinstalled.. i have used the installer from dropbox.com/capture and also the Windows Store. Same result.. installs. but at launch, the same Javascript error.
Please advise.
