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Forum Discussion

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi ClaireWright, sorry to hear about this! 

 

Let's try a few things to remedy this. As a first thing, can you try to quit any applications or programs accessing your files?


Feel free to end all active processes in your Task Manager and then restart the device. Make sure to quit any applications that launch automatically on startup while you do that.

 

Let me know of the results!

ClaireWright's avatar
ClaireWright
Explorer | Level 3
2 years ago

Hi

Done that and still is stuck trying to update my drop box account and not syncing to my file 

Thanks 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi ClaireWright, can you try to sign out of the app, and then back in?

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