You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ajborson's avatar
ajborson
Helpful | Level 7
3 years ago

Windows 11 Upgrade and cannot get Dropbox to work properly

I recently upgraded my PC desktop to Windows 11.  Dropbox worked perfectly in Windows 10, and when I upgraded my laptop to 11, it was seamless.   On the desktop, I can access Dropbox through the web,...
Desktop
Setting up the apps
Sync
Windows
  • ajborson's avatar
    ajborson
    3 years ago

    So...

    The secret (as is sadly so often the case) is a re-start.

    Once I did that, I was able to get the full Dropbox app to install, and now it looks like I can access the Dropbox files correctly.

    I don't understand this, but it did the trick.

    thanks to Megan and Jay for your help!

    Andy

mwaters5's avatar
mwaters5
Explorer | Level 3
3 years ago

Wont Reinstall windows 11. It told me that it needed to update. i uninstalled and it wont let me reinstall. I have rebooted, and still nothing I can use it do  I just cancel my account? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Thanks for the nudge here, mwaters5.

    Can you please clarify what you mean when you say that it won't let you reinstall the application?

    Are you getting some kind of error message?

    Can you try to download the installer from this link, to see if that helps?
    • mwaters5's avatar
      mwaters5
      Explorer | Level 3
      3 years ago

      I cleared out the Registry I also followed the detailed instructions and manually cleared out the folders in %PROGRAMFILES(x86)% and the others, I also executed CMD line prompts to remove Drop box from my system, even your tech (Who was rude by the way) could not get it working. The ticket has been elevated awaiting response from someone senior I need it soon as this is crippling the way I work as I have grow to depend on drop box and I don't want to switch to another provider if I don't have to. 

      • ajborson's avatar
        ajborson
        Helpful | Level 7
        3 years ago

        I am re-joining this chain, as the success I had a couple of months ago seems to have failed again.  Is it possible that Dropbox and Windows 11 are not playing well due to a Windows update?  I cannot get either of my computers to show updated Dropbox files, and it is even hard to get the Dropbox app to open.  All of this is new as of the past couple of days.  Help!

    • mwaters5's avatar
      mwaters5
      Explorer | Level 3
      3 years ago


      TIcket #16086704

       

      Ive gone in an drun %appdata% and all those commande cleared the registry  used commad Promptps nothing Ive rebooted until im blue in the face nothing

       

      • ajborson's avatar
        ajborson
        Helpful | Level 7
        3 years ago

        Nancy,

        Any ideas?

        Also, is it possible I just need to uninstall/reinstall the Dropbox app on my computer?  If that's an idea, could you send me a link for the Dropbox app?  I can't seem to locate one on the Dropbox website.

        Thanks,

        Andy

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!