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Forum Discussion
Windows 11 Upgrade and cannot get Dropbox to work properly
I recently upgraded my PC desktop to Windows 11. Dropbox worked perfectly in Windows 10, and when I upgraded my laptop to 11, it was seamless. On the desktop, I can access Dropbox through the web,...
So...
The secret (as is sadly so often the case) is a re-start.
Once I did that, I was able to get the full Dropbox app to install, and now it looks like I can access the Dropbox files correctly.
I don't understand this, but it did the trick.
thanks to Megan and Jay for your help!
Andy
Megan
Dropbox Staff
Dropbox StaffHi ajborson, I'd be happy to help with that!
So, the first thing you want to do is make sure that you see the updated version of the files online on our website.
Is that the case?
As for your Windows device, can you check your syncing status and the version that you have installed there?
Lastly, since you mentioned Dropbox for S Mode, you should be able to use that if your device is running in S mode.
However, keep in mind that it's similar to our mobile app, since you can't have a local Dropbox folder with your files there.
Keep me posted with the results, and we'll take it from there.
So, the first thing you want to do is make sure that you see the updated version of the files online on our website.
Is that the case?
As for your Windows device, can you check your syncing status and the version that you have installed there?
Lastly, since you mentioned Dropbox for S Mode, you should be able to use that if your device is running in S mode.
However, keep in mind that it's similar to our mobile app, since you can't have a local Dropbox folder with your files there.
Keep me posted with the results, and we'll take it from there.
Hi Megan,
The updated files do show up when I look on the Dropbox website.
I suspect there's an issue with the Dropbox app. It is in the list of apps I can get to through the Start menu, but when I click on it, nothing happens. There's no icon for Dropbox on the Taskbar or in the Hidden Icons cluster.
I tried (several times) to download and install the Dropbox app from the Dropbox website. The download seemed to go properly, and it started to install, but then stopped, and I got an error message to the effect that the installer could not open the proper files.
What do you suggest trying next?
I downloaded Dropbox for S App again, and opened it. The up-to-date files are there, much like on the Dropbox website, but when I try to open a file (for example an Excel file, using Excel), it's empty. If I look for the file through Excel, it's not the up-to-date file. This isn't the answer...
- Jay
Yes. I can open the web-based Dropbox, and it's up-to-date. The problem occurs when I try to either access a Dropbox file from one of my Office applications (Excel, Word), or open a file from the web-based Dropbox into the Office application (in which case it does not load up, or I get the non-updated file from before I upgraded to Windows 11).
