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Forum Discussion

Diederick1's avatar
Diederick1
Explorer | Level 4
3 years ago

Windows 11 - device not supported message

After upgrading to Windows 11, dropbox constantly consumed a lot of energy (taskmanager). I uninstalled dropbox and installed the Dropbox S-mode app by mistake. I also uninstalled this. Then I down...
Desktop
Setting up the apps
Sync
Windows
  • Nancy's avatar
    Nancy
    3 years ago

    Hey Diederick1, I hope you’re doing well. 

     

    Is there any chance that Dropbox is running in compatibility mode perhaps? 

     

    You can check that by right clicking on the Dropbox app and going to its properties. 

     

    Let me know what you find!

Diederick1's avatar
Diederick1
Explorer | Level 4

Hi Megan,

The message I see is this:

My Windows 11 is not running in S-mode: 

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Diederick1, sorry to jump in, but could you try these steps to switch out of S mode on your computer?

 

Once this is done, make sure to reboot your device and install the desktop app from this page. 

 

If you're on the Basic plan, make sure to have no more than 3 devices connected to your account, including the affected computer. 

  • Diederick1's avatar
    Diederick1
    Explorer | Level 4
    3 years ago

    Thanks Walter for dropping in.

    I can't follow the steps to switch out of s-mode:

    But that's probably because my computer is not running in s-mode. Also MS says it is not in s-mode:

     

    Moreover I also followed twice the steps for advanced reinstall of Dropbox.

    I also unlinked my device from dropbox, and since this was the only device left, the number of linked devices can't be the cause for the problem either.

    The version of the app is freshly downloaded from the recommended site.

    Everything goes well, until signing in: same error message appears 'device not supported.

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey Diederick1, I hope you’re doing well. 

       

      Is there any chance that Dropbox is running in compatibility mode perhaps? 

       

      You can check that by right clicking on the Dropbox app and going to its properties. 

       

      Let me know what you find!

      • Diederick1's avatar
        Diederick1
        Explorer | Level 4
        3 years ago

        Thanks Nancy,

        Three times is right.

        Windows architecture is sometimes hide and seek. We won again! 😁

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