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Forum Discussion

sellenwright's avatar
sellenwright
Helpful | Level 6
6 years ago

Why can't I open Microsoft files on my mobile device?

I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone ...
Mobile
Setting up the apps
Third Party Integrations
  • Walter's avatar
    Walter
    6 years ago

    Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.

    Our engineers are already aware of the problem and are investigating.  

    I'll make sure to circle back here to let you know more as soon as I have an update to share. 

    For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal. 

    Thank you all for your diligence and have a great rest of your day.

  • Jane's avatar
    Jane
    6 years ago
    Hello to all! 
     
    We appreciate your patience so far & we have good news to share as this is now resolved so there should be no further issues. Please try again and you should find that this functionality works correctly.
     
    If there is anyone still facing a discrepancy, please do let me know here & I’ll touch base with you asap. I'm also working on updating all the tickets you've submitted, so you can expect a reply soon.
     
    Thanks again to everyone for your reports & sticking with us on this discussion! 
Nlavorato's avatar
Nlavorato
New member | Level 2
6 years ago

Pls note i can't link Dropbox with Microsoft Office apps since today. How can i solve it?

  • DeeDeeB's avatar
    DeeDeeB
    New member | Level 2
    6 years ago

    Use Browse to go into Dropbox and open the file. You cannot add dropbox as a place at the moment on iOS devices and it is not appearing as normal when you go into Microsoft appns. So use Browse or “....more” to find dropbox. 

    • DRF-01's avatar
      DRF-01
      Explorer | Level 4
      6 years ago

      Yep, I deleted Dropbox from my connected services via Word for iPad, thinking I needed to reinstall it and now I get get it back. 

      • Bolt_the_bird's avatar
        Bolt_the_bird
        Explorer | Level 3
        6 years ago

        I have the same issue as everyone else.  My ticket number is #8903885.

         

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