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Forum Discussion
Why can't I open Microsoft files on my mobile device?
I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone ...
Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.
Our engineers are already aware of the problem and are investigating.
I'll make sure to circle back here to let you know more as soon as I have an update to share.
For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal.
Thank you all for your diligence and have a great rest of your day.
My iPad isn’t on my cell plan so there’s no cellular in the settings. It worked this morning to pull up documents from Dropbox into word to edit them, and now it won’t work and just keeps giving me the error message “No network connection”. However, it is connected to the network, all the other apps work, and I’m able to save things from online TO Dropbox, and view them on Dropbox. I just can’t open them in word. HELP! I got this dang iPad to do schoolwork, and now I can’t.
- Same here but with every single office app in my iPhone. It seems the connection between Dropbox and MS office apps is down
- That makes me feel better at least. Maybe I’ll check back later to see if it’s up and running. 😰
- One reply suggested that Dropbox have withdrawn support for for I phone apps. Another suggested it’s the same for Office365. How can I find out if it’s a glitch being fixed or a decision to stop supporting the App. I tried the Dropbox support service but that doesn’t seem to be working either.
Same here, hopefully they fix it soon
Having the same problems, network error connection between dropbox and all office365 apps. Just started over the last few hours.
- I’m having the same problem
- same issue
- Same here. If true that MS did an update that says bug fixes and reallly disabled Dropbox then I am done with MS. Moving to Apple Apps.
...Why? I don’t want to use OneDrive. Used DropBox for -years- that that’s all I’m used to.
Man, I hope they’ll recant this horrid decision soon. WTFH...
It seems funny that Dropbox is blaming it on Microsoft, since the only app that was updated was Dropbox—not MS Excel or Word.
- Same problem here. Message says cannot open folder on server
- Same here. On s9+. Word app won't recognize dropbox. Uninstalled and reinstalled both apps. That didn't help.
When opening a word file from my Dropbox app on iPad I’m getting this error message: ‘sorry (filename) is stored in an unsupported server location
A poster stated that it was because of Microsoft dropped support with Dropbox on ios devices. Hope it’s not true.
Yep, same for me. It’s ok on desktop with MS Office, but not on IOS. Temporarily, I’ve saved my essential files to one drive so I can keep working. Long term, let’s hope Microsoft changes its mind.
HI,
Mine is doing the same today too, worked perfectly fine last night but today is the same as yourself, with the same error!
Hope we can find a solution soon...
