You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

essr's avatar
essr
New member | Level 2
11 months ago

Where are Dropbox settings in PC?

I have Windows 11.  I can't access Dropbox settings on my PC.  When I click on the taskbar icon, the systems appears to be working on something but nothing happens.  I have uninstalled and reinstalle...
Desktop
Setting up the apps
Windows
  • Walter's avatar
    Walter
    11 months ago

    Hey there essr - sorry to hear you're having issues with this.

     

    Could you completely disable your antivirus and firewall for a while to see if the app works normally then? 

     

    Also, when you reinstall the app on your computer, make sure to use the offline installer from this page directly. 

     

    Keep us posted with any updates!

essr's avatar
essr
New member | Level 2

I really appreciate the fast response.  The offline installer did the trick!  My PC has odd administrator issues that I have never understood.  I don't know if that was part of this issue or not.  At any rate, all is good now!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
11 months ago

No biggie essr - I'm glad to hear it's sorted now!

 

See you around the Community and have a lovely weekend. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!