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Forum Discussion
Very Very slow performance in Windows explorer.
Windows 11 Pro
Dropbox V 173.4.6706
using windows explorer i have extremely lagging performance of my synced folders... all folders are synced and have a green check mark as if the files ...
Megan
Dropbox Staff
Dropbox StaffHey Andrew Smith, welcome to our Community!
In regards to the behavior of the files on the device, and how slow they behave: may I ask, approximately how many files are you syncing via the desktop app?
Is it more than our soft limit of 300K files? Can you perhaps use selective sync for folders you don't need locally on your computer to lessen its load to see if this improves matters?
Alternatively, if you're using a paid plan, you can make some files online-only.
Keep me posted!
currently 144,267 files are being synced... and 252GB worth of data... now i am using selective sync for the rest of our data usage. we have a paid plan. I have tried to limit the amount of synced files and no change happens... if i un-install dropbox it will whizz through the file structures with no problem but i can't access them due to being locked out.
- Nancy
Hey Andrew, and sorry for jumping in here.
Have you noticed this behavior with any other folders on your File Explorer, or just the Dropbox one? If you attempt to quit the Dropbox app temporarily, and then access the files within your local Dropbox folder, do you see any difference at all?
Finally, can you please clarify how much available space you have on your device at the moment?
Thanks!
i have a 1TB solid state drive, 500GB free space... no other files or folders on my PC take anytime at all to open. accessing files through dropbox folder takes over 1 minute to open... I have noticed something very strange though... if i right click the file to open and select a program to open the file it will open as normal... I tested this with pictures as well as PDF files.
- Megan
Hey Andrew Smith , could you try temporarily closing third party apps, including security software and antivirus, that could be hindering the way the app works? Maybe that will do the trick.
This might also tie into high CPU/RAM usage, so I’d recommend looking over this article as well to see if any of the steps there help.
