You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Adrie ten Bookum
3 years agoExplorer | Level 4
v142.3.4187 Native M1 Silicon?
I entered the Beta program to get Dropbox into Native M1, but I see that the latest Beta version is still running under Rosetta (Intel).
Is there any outlook on full M1 silicon support without Rose...
- 3 years ago
Hi all,
Native Apple silicon support is now fully available. All users with Apple silicon devices will receive the native version of Dropbox automatically. If you would like to update your device manually, you can do so by clicking on the latest Stable Build and downloading the Offline Installer (Apple Silicon) file. For more information, visit the Dropbox Help Center.If you need assistance with anything else, please feel free to create a new thread and our community team will be happy to assist.
jlaguna
Experienced | Level 12
Wvp Thanks, you're pretty much right on all counts, as confirmed to me the other day (after weeks of complaining on my part) by a Dropbox tech guy. I hadn't realized that Dropbox has released both a beta of an Apple Silicon version of its classic app (which is running on the Mac Air in my office) and a beta of a version that complies with the strictures of Apple's File Provider services (which is running on my MacBook Pro). Only the latter is viable longterm, as Apple is going to disable the extensions that the class app uses (as you note). The lack of clarity and transparency on Dropbox's part about these betas has been gobsmacking. Unfortunately it goes hand in glove with their horrible initial response to the pleas of Mac users for a native app. Very disappointing behavior from a company that had been know for such high quality software.
Emmet
3 years agoCommunity Manager
Hi all,
Native Apple silicon support is now fully available. All users with Apple silicon devices will receive the native version of Dropbox automatically. If you would like to update your device manually, you can do so by clicking on the latest Stable Build and downloading the Offline Installer (Apple Silicon) file. For more information, visit the Dropbox Help Center.
If you need assistance with anything else, please feel free to create a new thread and our community team will be happy to assist.
- jlaguna3 years agoExperienced | Level 12
Dropbox techs have told me that, with the move to Apple's File Provider framework, their hands were tied re the iconography but that's bullsh*t. Google Drive has recently migrated to the FP framework and they still have nice green checkmarks next to sync'd files.
- jlaguna3 years agoExperienced | Level 12
tillkrueger Here's the guide that JWL Photo put together. The only thing I would suggest changing at this point is step 7; the current releases are compiled for Apple Silicon so there is no need to install a (quite possibly buggy) beta. Just download the current stable release from HERE.
*****
Hi!
So you want to install the MacOS 12.3 beta?
There are several things you should know first:
- Do not expect any support from the Dropbox team.
- Do not expect to find any official documentation on how to install the beta or what the builds are supposed to do/fix.
- You are on your own (other than help from the community)!
Still want to do it? Okay, here is what I have cobbled together from my own experiences and from others contributing to various threads here on the community, like from @jlaguna and @Andy P.4 :
- Make sure everything is currently synced using your current stable build of the app.
- Backup anything on Dropbox that you can't afford to lose.
- Make sure you have "Early Releases" turned on in your online settings.
- Disconnect your current app/computer from your account by either:
- Signing out of the app on your computer OR
- Going to your account online and disconnecting your computer (device) from the account in the Security section of your settings (probably the better way to do it).
- Uninstall the Dropbox app from your computer (using an uninstaller like CleanMyMac is best).
- OPTIONAL: Trash the old Dropbox folder from Users/<YourUserID> (the new files will be in /Users/<YourUserID>/Library/CloudStorage, so the old files are just taking up space)
- Download the most recent beta "Universal Installer" from Desktop Client Builds (Note: the version number may not correspond to what you actually get installed. E.g., my current beta version is 145.2.2188, while the latest downloadable beta version is 144.3.4464. Using the universal installer [with "Early Releases" turned on] will get you whatever is the latest MacOS 12.3 version.)
- Install the app and it should walk you through setting it up as a "clean" install and require you to sign back in. This will trigger a new synchronization of your (chosen) folders. You will have to download any that you want offline again, since they are being moved to CloudStorage (which is why I said you could remove your old folder that showed up under "Favorites.")
- Things should work at that point!
Good luck and happy syncing!
- tillkrueger3 years agoCollaborator | Level 10
And now, 3hrs later, when I just looked at it again...it says "Your files are up to date."...Heureka!
jlaguna Thanks again for your instructions...bumpy ride it was, but with redemption at the end 😄
However, I still don't have any Dropbox icons or controls in the right-click menu, so what could be causing that?
- tillkrueger3 years agoCollaborator | Level 10
Ok, so when the new Dropbox beta asked me about updating, I did not know that it would have to re-sync *all* of my 500,000+ files (why?!), and 8 hrs later (I'm on a 500Mbit connection), the process is still going. That alone, I found annoying, to put it lightly.
But why are the sync icons now reduced to a freakin' cloud-with-arrow and cloud without arrow? I read what was said about Apple's new restrictions and bla, bla, bla, but aren't icons just symbols that can be anything the developer wants them to be? Why can't a gray cloud icon signifying that something is actually already downloaded/synced be a green arrow instead, like it used to be? It seems to be obvious that most people are looking for a green checkmark when a file is downloaded/synced, so why replace it with a puny, faint, cloud that I have to actually look for, amongst all the almost identical cloud icons with a tiny arrow in it?!
Yes, I do realize that I sound borderline hostile, but after waiting for over a year to get an AS-native version of the Dropbox client, and then getting one that takes away logical conventions and just changes the location of all the files without a proper warning or explanation, that makes me borderline hostile.
Seriously, Dropbox, please start being the technology leader you pretend to be. There are other solutions out there, so don't be so arrogant as to think we are tied to you without options. Explain to people what you're about to do with their entire file library and why. And please bring back the green checkmarks...it's just a symbol...of you hearing us. - tillkrueger3 years agoCollaborator | Level 10
...they can't use the green checkmarks because of COVID...no, wait, because of the war in the Ukraine...lame excuses.
It's just a symbol...there is no difference between embedding a symbol that looks like a cloud or one that looks like a green checkmark, technically speaking! - tillkrueger3 years agoCollaborator | Level 10
On a more immediate and pragmatic note, what could be the reason that my Dropbox client just shows a red exclamation mark after "finishing" the syncing of all my files (or maybe not)...I have around 500k files on Dropbox and it synced all afternoon and into the night, yesterday and today, but didn't seem to finish the sync entirely...it still shows "Syncing..." at the bottom of the client, even after quitting and restarting it.
I'm on a MacBook Air M1, 16GB, Monterey 12.4 - jlaguna3 years agoExperienced | Level 12
tillkrueger I would definitely not trust Dropbox to have migrated your local Dropbox folder successfully to its new location, especially if it took that long and that ominous red exclamation mark is turning up; par for the course that all you get is an indication that something isn't right with absolutely no indication of what the problem is. I think the only way to ensure the upgrade has been done properly is to rename or move your current Dropbox out of /Users/YOURUSERNAME/Library/CloudStorage (as a possibly useful possibly useless backup), download the current version for MacOS from https://www.dropbox.com/downloading (opt out of the beta testing), and install it as if you were on a new machine, so that your entire Dropbox folder is downloaded anew. →HERE← is a useful guide that another forum user put together that brought together the experiences of a number of frustrated users.
- tillkrueger3 years agoCollaborator | Level 10
thank you for that, jlaguna, and I will try to do that, but when I tried to follow your link to the guide, all I got was:
You do not have sufficient privileges for this resource or its parent to perform this action.Click your browser's Back button to continue.
I was logged into the forum, but no cake.
The thought of downloading my 1.6TB *again* makes me very very annoyed. - tillkrueger3 years agoCollaborator | Level 10
jlaguna Thank you so much for your kind help and instructions.
While I am willing to try this, I am also considering making this a last-ditch effort to find a reason to stay with Dropbox as my cloud storage provider of choice. If I think about how many days and hours I wasted with exercises like this, I wonder what still ties me to Dropbox, other than habit. But that's another discussion 😉
For now, I shall give it my best shot, with your help and the help of the community, since Dropbox itself seems to have little interest to help its customers more directly.
To follow the instructions to a T, I am just now backing up what was synced over the past 2 days. Am I correct in assuming that during this process, I will have to choose again all the folders that I want to keep locally? Because that would be a calamity since it took me literally years to prune my local file copies based on which ones I most often access during work on my dozens of projects. Is there some way you know of to keep the settings of what is on- and offline from my previous installation?
If I can't do that, I wonder whether I should even do this exercise, or use this opportunity to upload all of my files to one of my other cloud storage services and call it a day. - tillkrueger3 years agoCollaborator | Level 10
...maybe the better question would be: which file contains the settings for what is saved locally and which files are online-only?
When I submit the Dropbox app to be uninstalled completely by AppCleaner, I get this...any idea which of these I should not uninstall or back up to keep at least that sync setting?
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