You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

HERSHEY212's avatar
HERSHEY212
New member | Level 2
2 years ago

Updated to v183.4.7058 and now attempts to access "dropbox.com" are met with a white screen.

Have tried previous suggestions (Cleared the browser cache and viewer history; switched browsers; used another computer).  Cannot access "dropbox.com" to submit problem to customer service.
Dropbox Plus
Web
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey HERSHEY212, thanks for reaching out to our Community.

 

Updating the Dropbox application, should definitely not affect your access to the Dropbox site.

 

Do you see the same using a private browsing/incognito browser as well?

 

Is it possible that you installed some kind of security app or extension that might be affecting your access to our site?

 

Let me know what you find.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!