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Forum Discussion

Trailerman's avatar
Trailerman
Helpful | Level 7
11 months ago

Unable to manually move Dropbox folder to users/[user]/cloud storage

Hi,   We have two identical MacBook Pro systems and need to keep them synced.  In order to do this properly, we need the Dropbox folder to be located in the same location on both systems.   O...
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  • Trailerman's avatar
    Trailerman
    11 months ago

    I just wanted to share that we found the solution to this issue.  It took a month, and should perhaps be more widely available.  Basically, Dropbox will not permit a File Provider upgrade, if the number of files being synced exceeds 300,000.  The solution for us was to unsync a bunch  of content to get below that limit, then apply the upgrade (which appeared automatically), then resync the full data set.   Aside from a few minor teething issues, things seem to be working, and this has finally enabled us to sync our systems bu having Dropbox located in the same location.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey Trailerman, thanks for letting us know about this.

 

Can you please give me the ticket number for your communication with our support team, as a first step?

 

Manually moving the Dropbox folder to that location shouldn't be possible indeed, but I'll happily look into this for you.

 

Thanks in advance!

  • Trailerman's avatar
    Trailerman
    Helpful | Level 7
    11 months ago

    Hi Hannah,

     

    Many thanks for your response.

     

    Ticket #23020638,  

     

    Ticket #22972347

    Ticket #23064167 

     

    ... all relate to this issue.

     

    Unfortunately your support reps keep closing the case before it has been resolved.

     

    I'd be hugely grateful for your help in getting a proper solution to this issue.

     

    Kind regards,

     

    Jules

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hey Jules! Sorry for jumping in, and thanks for the ticket numbers. 

       

      You mentioned in the beginning that one of your computers appears to be ineligible for the Dropbox for macOS on File Provider update. 

       

      Did you receive an error message perhaps? Can you send me a screenshot of what you see on your end? 

       

      I’d like to have a look, and check if there’s another workaround here.

      • Trailerman's avatar
        Trailerman
        Helpful | Level 7
        11 months ago

        Hi Nancy - many thanks for your response.  Here's what Dropbox tells me on the system in question:

         

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