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Forum Discussion
Unable to enter password on document - Android
In the past week or so, every time I try to open a password protected PDF on my Moto G4 or Samsung Tab2, I get nowhere as the keyboard shows for an instant and then disappears. I click on the pas...
Hi, Please follow the below steps to solve the issue.
1.Install Adobe Reader App in your mobile.
2.Click on the 3 dots on the right side of the PDF file and click on Open With Adobe reader.
Then you can able to enter password and open the document.
Regards,
Akhil_Rajmohan
- Many thanks for highlighting everyone!
The fix for this will be in v101 of the app. Please ensure you continue to update to the latest versions.
Ross_S
Dropbox Staff
Dropbox StaffMany thanks for highlighting everyone!
The fix for this will be in v101 of the app. Please ensure you continue to update to the latest versions.
The fix for this will be in v101 of the app. Please ensure you continue to update to the latest versions.
I am still having problems. But, with using the 3dot menu in the document and choosing "open with" I can enter the password once it opens with Adobe Reader. If I mistakenly try with just clicking on the document, I cannot enter a password as the entry field disappears as soon as I click on it
Yes, me too. I’ve reinstalled both the Dropbox and Adobe reader apps on my android phone but find the only way to open a password protected pdf file in Dropbox is by clicking the 3 dot menu (top right) and opting to open with Adobe Reader (or Google Drive which I don’t use). Is this a bug or have Adobe and Dropbox linked up? I notice you can now access Dropbox files directly through the Adobe app which suggests some sort of agreement has been reached.
