We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

rstauffer43's avatar
rstauffer43
Helpful | Level 5
7 years ago

Unable to enter password on document - Android

In the past week or so, every time I try to open a password protected PDF on my Moto G4 or Samsung Tab2, I get nowhere as the keyboard shows for an instant and then disappears.   I click on the pas...
Mobile
Setting up the apps
  • Akhil_Rajmohan's avatar
    Akhil_Rajmohan
    7 years ago

    Hi, Please follow the below steps to solve the issue.

     

    1.Install Adobe Reader App in your mobile.

    2.Click on the 3 dots on the right side of the PDF file and click on Open With Adobe reader.

     

    Then you can able to enter password and open the document.

     

    Regards,

    Akhil_Rajmohan

     

     

     

     

  • Ross_S's avatar
    Ross_S
    7 years ago
    Many thanks for highlighting everyone!

    The fix for this will be in v101 of the app. Please ensure you continue to update to the latest versions.
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey rstauffer43 & DWtamuc, welcome to our Community & thanks for posting us here on this matter, I’d happily follow-up with you & help you towards a resolution in any way I can! 
 
Since I’ll need to recreate the issue with you, I’ve made sure to reach out to both of you directly via email (on the email address connected to your Forum profile), as I’d need some additional info, in order to determine the cause of the behavior & find a viable solution issue you’ve experienced. 
 
At your convenience, please check your inbox for my latest message and let me know here if you have any issues locating it. 
 
Thanks again & I’ll be awaiting your next email, so as to move forward on the matter together. Happy Monday! 
Ross_S's avatar
Ross_S
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Many thanks for highlighting everyone!

The fix for this will be in v101 of the app. Please ensure you continue to update to the latest versions.
  • Wbjimmy's avatar
    Wbjimmy
    New member | Level 2
    7 years ago

    I’m experiencing this problem on a Google Nexus 5X using Android 8.1.0 and running Dropbox version 104.2.6. Is an update still outstanding to fix this? 

  • rstauffer43's avatar
    rstauffer43
    Helpful | Level 5
    7 years ago
    I am still having problems. But, with using the 3dot menu in the document and choosing "open with" I can enter the password once it opens with Adobe Reader. If I mistakenly try with just clicking on the document, I cannot enter a password as the entry field disappears as soon as I click on it
    • Wbjimmy's avatar
      Wbjimmy
      New member | Level 2
      7 years ago

      Yes, me too. I’ve reinstalled both the Dropbox and Adobe reader apps on my android phone but find the only way to open a password protected pdf file in Dropbox is by clicking the 3 dot menu (top right) and opting to open with Adobe Reader (or Google Drive which I don’t use). Is this a bug or have Adobe and Dropbox linked up?  I notice you can now access Dropbox files directly through the Adobe app which suggests some sort of agreement has been reached.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!