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Forum Discussion

rstauffer43's avatar
rstauffer43
Helpful | Level 5
7 years ago

Unable to enter password on document - Android

In the past week or so, every time I try to open a password protected PDF on my Moto G4 or Samsung Tab2, I get nowhere as the keyboard shows for an instant and then disappears.   I click on the pas...
Mobile
Setting up the apps
  • Akhil_Rajmohan's avatar
    Akhil_Rajmohan
    7 years ago

    Hi, Please follow the below steps to solve the issue.

     

    1.Install Adobe Reader App in your mobile.

    2.Click on the 3 dots on the right side of the PDF file and click on Open With Adobe reader.

     

    Then you can able to enter password and open the document.

     

    Regards,

    Akhil_Rajmohan

     

     

     

     

  • Ross_S's avatar
    Ross_S
    7 years ago
    Many thanks for highlighting everyone!

    The fix for this will be in v101 of the app. Please ensure you continue to update to the latest versions.
Akhil_Rajmohan's avatar
Akhil_Rajmohan
New member | Level 2
7 years ago

Hi, Please follow the below steps to solve the issue.

 

1.Install Adobe Reader App in your mobile.

2.Click on the 3 dots on the right side of the PDF file and click on Open With Adobe reader.

 

Then you can able to enter password and open the document.

 

Regards,

Akhil_Rajmohan

 

 

 

 

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