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Forum Discussion

Mani26750's avatar
Mani26750
Explorer | Level 4
3 years ago

This action can't be completed because the folder or a file in it is open in another program

Hello,   I need to renome folders but I can't do it. There is a message : "this action can't be completed because the folder or a file in it is open in another program"   It' seem that th...
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Setting up the apps
  • Megan's avatar
    Megan
    3 years ago

    Hi Mani26750, thanks for the updates! 

     

    The best way scenario and workaround is to pause the app when you need to rename, then resume syncing once you're done.

     

    Sometimes because Dropbox "keeps" the file while it syncs the changes, this is why you might be seeing the message as mentioned above. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Mani26750, let's see what we can find together on this! 

 

Can you try to pause the Dropbox app momentarily to see if this does the trick? 

 

Keep me posted! 

Mani26750's avatar
Mani26750
Explorer | Level 4
3 years ago

Hello Megan , 

 

Thank you very much for your reply but how can I put Dropbox to pause ? 

 

Thank you

  • Mani26750's avatar
    Mani26750
    Explorer | Level 4
    3 years ago

    I have found how to pause Dropbox and I confirm that the issue with the message " This action can't be completed because the folder or a file in it is open in another program" come from Dropbox

    So that mean I must pause Drobox in this case ?

     

    There are other solutions ?

     

    Thank you

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi Mani26750, thanks for the updates! 

       

      The best way scenario and workaround is to pause the app when you need to rename, then resume syncing once you're done.

       

      Sometimes because Dropbox "keeps" the file while it syncs the changes, this is why you might be seeing the message as mentioned above. 

      • Mani26750's avatar
        Mani26750
        Explorer | Level 4
        3 years ago

        Thank you !

        I didn't know that.

         

        Now I know!

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