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Forum Discussion

PeeVee's avatar
PeeVee
New member | Level 1
25 days ago

The Dropbox Passwords extension updates passwords when there is no need

I have a particular login account that has multiple security levels.

i.e. It has a UserId and Password for logging in and an additional Password for specical functionality.

When I log in, Dropbox passwords populates my UserId and Password correctly.

If I invoke the special functionality, and enter the additional password when prompted, Dropbox Passwords updates the login password to the additional password and I need to cancel the update if I'm quick enough and see the dialog box.

This is annoying, is there a way to stop the automatic update.

I have also noticed that Dropbox Passwords will create a duplicate entry for some of my accounts for some unknown reason and I finish up having multiple Account records for the same site?

Any ideas would be welcome.

Thanks in advance.

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey PeeVee - thanks for bringing this to our attention.

    Just to clarify, are you referring to the Dropbox Passwords web browser extension or the mobile app instead?

    If you could also send us a couple of screenshots showing the behavior you outlined, it'd be very helpful.

    Thanks! 

  • PeeVee's avatar
    PeeVee
    New member | Level 1

    Hi Walter,

    I'm having the issues with the web browser extension.

    It's a bit hard to capture screenshots as the save dialogue box appears for a very short time.

    The best example I can share is that I have a Trading Account with a Stock Broker.

    It has a user id and password to log in.

    It also has a Trading password (must be different to the login password) that I need to enter when I do a trade.

    As soon as I enter the trading password, Dropbox Passwords displays the dialog indicating that it is saving the Trading Password as my login Password for the site and if I'm not quick enough, it overwrites my Login Password with my Trading Password making me go through the process of resetting my login password.

    I hope that makes sense?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hey PeeVee, thanks for clarifying! 

      Do you use Dropbox Passwords with a specific browser? If so, would you mind clarifying which one you use? 

      • PeeVee's avatar
        PeeVee
        New member | Level 1

        Yes, Google Chrome on Windows 11

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