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Forum Discussion
The Dropbox app on my iPad keeps crashing every time I edit a Word document.
I tried to delete and reinstall my Dropbox App however it crashes while editing my document. It just started crashing recently. Interestingly, it DOES NOT crash on my iPhone or desktop.
Thank you for the response. I’m editing WordDoc. The OS is up to date 17.6 The confusing part is ONLY my iPad Dropbox crashes and not my desktop or iPhone. I can edit the WordDoc on any device without crashing accept my iPad. Yet, each device will sync properly and accurately with the latest updates. For some particular reason, my iPad DropBox App crashes (within 2 mins) when I try to edit.
Walter
Dropbox Staff
Dropbox StaffHave you tried clearing the app's cache since you first noticed this Tim Fortugno?
Yes ... I tried to uninstall and reinstall too.
- Nancy
Hope it's alright to chime in, Tim Fortugno.
Is the Dropbox app throwing any errors upon crashing? If yes, can you send us a screenshot?
Also, you’re editing the Word document via the Microsoft app on your iPad when this happens, correct? Have you also reinstalled the Microsoft app in the meantime?
Let me know if I’ve misunderstood something.
Thank you for chiming in. As for ERROR sign, the answer is no. It just crashes. As for editing via Microsoft app ... yes. However, I haven't tried to uninstall it. I use it via work and I'm not sure of the user name and password to reinstall. I will send my IT person a message to inquire about this.
I wonder if it has anything to do with the difference with my DropBox (user name/email/password) being different from my work email/password and Microsoft Office (word, excel, etc).
