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Forum Discussion
The app stopped syncing on Linux (two different machines).
My dropbox stopped syncing recently on two different linux machines after restart. I spent hours trying to upgrade the first one before I restarted the second one and noticed that it had the same p...
A chat person (apparently a bot, but hard to be sure) kept me on the line for 80 minutes the other day, accomplished nothing, and promised an email follow up. There was no email follow up, but I now find that the chat was recorded, tagged "Solved" (my Dropbox is not syncing on four independent machines) and closed. I am now asked to start a new report if I want, but it seems like the system has changed and anyway there is some valuable info (from my side) in those 80 minutes. Is there any way to get that support ticket (ID #24196785) re-opened?
Nancy
Dropbox Staff
Dropbox StaffHi from me too, dushoff. I could locate your ticket in our system and I can see that our live support agent sent you an email indeed after the end of your chat, but there was no reply, which is why the ticket was closed automatically after some time.
Are you able to see the ticket, if you open your email address? If yes, you can still attempt to reply back to it and a new ticket (with a new ticket number) will be automatically generated. This way, you don’t have to provide the same info again.
Thanks. You're right that I missed the email. I've clicked on the link and it seems pretty obvious that there is no way to reply to it now that it's closed; I'm not sure why you're suggesting otherwise.
This has been very frustrating.
Note also that there's been no response to the substantive stuff here, even though I took my time following Megan's suggestion without any evidence she had considered the situation and no reason to think it was going to work. My relationship with Dropbox is not going to survive much more of this wheel-spinning.
- Nancy
In general, you should be able to hit on the Reply option in the email, which will automatically create the new ticket.
If this isn’t possible though, then don’t worry; we can log a ticket for you instead and check the info you’ve provided so far.
Let me know if we can reach you to this email address, and we’ll get things started.
Yes, that email address will be fine.
